ParkLet FAQ's
  • General

    What does a "5 Day Contract" mean?

    The space is available 24 hours a day, Monday to Friday, excluding bank holidays.

  • What does a "7 Day Contract" mean?

    The space is available 24 hours a day, Monday to Sunday, including bank holidays.

  • I have forgotten my landlord / tenant details?

    Please login to the "My ParkLet" area and you can access all relevant details. Alternatively please e-mail info@parklet.co.uk for further assistance.

  • I have forgotten "My ParkLet" login details?

    Please e-mail info@parklet.co.uk for further assistance.


  • Tenant

    Do I have to arrive / leave my space within any particular time frames?

    No. The parking space is yours to use 24 hours a day and you can come and go as you please, except in unusual cases where specific conditions are added to a contract.

  • How do I cancel my contract?

    Notice of cancellation must be given in writing to info@parklet.co.uk. Upon receipt of your notice, we will reply advising of your cancellation date, being the last day you can use the space. The notice period required is detailed within your Lease Agreement.

  • How do I pay?

    The first month's rental fee and deposit can be paid using all major debit cards and credit cards. Thereafter you must set up a regular payment method from month's 2 onwards. Direct Debit is our preferred collection method, and does not attract any transaction fees.

  • How will you know if it is me who is parking in the space?

    If it is required we will issue you with a uniquely referenced parking permit, which must be clearly displayed in your windscreen. At the beginning of the contract we may also request your vehicle registration number for identification purposes.

  • What if I lose my parking permit?

    Unfortunately if you lose your parking permit there will be a £5.00 replacement charge. Please e-mail info@parklet.co.uk quoting your reference number and we will send you a replacement.

  • Can I have a receipt please?

    Please e-mail info@parklet.co.uk and our customer service team will be able to produce your receipt.

  • What are the current charges that my Lease Agreement makes reference to?

    Billing Period 1 / Single payment for fixed period

    Debit Card:Free
    Credit Card:5%
    Online Transfer:£5.00
    Cheque:£7.50

    Billing Peroid 2 Onwards

    Direct Debit:Free
    Debit Card:£1.50
    Credit Card:5%
    Online Transfer:£5.00
    Cheque:£7.50
    Non Automated (Manual):Additional £5.00
    Late Payment:£10.00
    Eviction (due to breach of contract):£25.00
  • How do I reclaim my deposit?

    Simply log into the My ParkLet area of the website, after your contract has cancelled, and follow the link labelled "reclaim deposit". We will then approach the Landlord to ensure they are happy for us to release your deposit, and assuming they are, do so immediately.


  • Landlord

    Who decides what the monthly rental income will be?

    Our commission is a percentage of the rental income we achieve for you, and therefore we market your space to achieve as high a fee as possible. However in all circumstances, you are asked to agree to this figure before any contract is made with a tenant.

  • How much commission does ParkLet charge?

    15% (+ VAT) of the gross monthly rental fee. Also for the first month only we charge an additional £25 (+ VAT) admin fee. These fees are per contract.

  • How do I cancel my contract?

    Notice of cancellation must be given in writing to info@parklet.co.uk. Upon receipt of your notice, we will reply advising of your cancellation date, being the last day the Tenant can use the space. The notice period required is detailed within your Lease Agreement.

  • Do I have to pay tax on this extra income?

    We are aware of certain tax breaks associated with rental income procured through the letting of part of a residential home, but we suggest you speak with your accountant.

  • What measures are in place to protect me from any risks associated in renting out a space?

    The terms and conditions have been professionally constructed to protect you. For example; a) The tenants contract states that he/she leaves their vehicle at their own risk (as per a normal car park), b) The tenant is held liable for any damage they may cause to your property c) We ensure that the tenant signs that they hold a valid third party motor insurance certificate – so that they have the funds available in the unlikely event of (b).

  • Can I have an Invoice please?

    Please e-mail info@parklet.co.uk and our customer service team will be able to produce your invoices.

  • What if as a one off, I need the space to be free e.g. taking delivery of large goods?

    You will have the tenant’s contact details for you to discuss your requirements with them directly. In most cases we find that the landlord simply offers to pay the local “Pay & Display” charges as an alternative for the day or two they require the space to be free.

  • What happens if the tenant doesn’t pay and continues to park in my space?

    It is ParkLet’s responsibility to collect the money from the tenant and pay you the landlord. In the event of non-payment the tenant will be immediately issued with a cancellation notice with you the landlord being advised of the situation. If in the unlikely event that the tenant continues to park in your space this will be an illegal act and we will assist you in taking further action i.e. notifying local police authorities, utilising local wheel clamp operators.